Refund & Return Policy

At Tsabusa Cards LLC ("Tsabusa Cards"), we want customers to understand exactly how returns, refunds, exchanges, damaged orders, and shipping issues are handled. Please review this policy before placing an order.

Sealed Trading Card Game Products

Due to the collectible nature of Trading Card Game products and the need to protect the integrity of our inventory, sealed TCG products are not eligible for return or exchange once purchased, except when:

• The incorrect item was shipped by Tsabusa Cards.
• The order was damaged during transit and the damage is verified by Tsabusa Cards.
• The shipment is verified as lost in transit.
• Another fulfillment error was made by Tsabusa Cards.

This policy applies to sealed Trading Card Game products including, but not limited to, Pokémon, Magic: The Gathering, Union Arena, Flesh & Blood, Sorcery, Weiß Schwarz, and other TCG products sold on our website.

Opening a sealed TCG product makes it ineligible for return or exchange.

Eligible Non-TCG Returns

Eligible non-TCG merchandise may be returned within 14 calendar days of delivery.

To qualify for a return:

• The item must be unused and in the same condition in which it was received.
• The item must include its original packaging, tags, accessories, and other included materials.
• The customer must contact Tsabusa Cards before returning the item and receive return authorization.

Items returned without prior authorization may not be accepted.

Unless the return is the result of damage, an incorrect item, or another error by Tsabusa Cards, the customer is responsible for return shipping costs.

Non-Returnable Items

The following items are not eligible for standard returns:

• Opened or unsealed TCG products
• Individual trading cards and live-ripped products once opened
• Used products
• Customized or personalized products
• Items returned in a condition different from how they were received
• Final-sale items when clearly identified as final sale before purchase

This does not limit remedies available for verified shipping damage, lost shipments, incorrect items, or fulfillment errors caused by Tsabusa Cards.

Damaged During Shipping

If your order arrives damaged during transit, please contact us as soon as possible at AP@Tsabusa.cards.

We may request photographs of:

• The damaged product
• The shipping box or packaging
• The shipping label
• Any visible carrier damage

Once the damage has been verified, Tsabusa Cards will work with you to provide an appropriate resolution.

Depending on product availability and the circumstances, this may include:

• A replacement
• An exchange
• A refund

If a refund is issued for verified shipping damage, applicable original shipping charges paid for the affected order will also be refunded.

Lost Shipments

If tracking indicates that a shipment may have been lost in transit, please contact AP@Tsabusa.cards.

Tsabusa Cards will review the tracking information and, when appropriate, verify the loss with the shipping carrier.

Once a shipment is verified as lost, Tsabusa Cards will provide an appropriate resolution, which may include:

• Replacement of the order or affected products, if available
• A refund

If a refund is issued for a verified lost shipment, applicable original shipping charges paid for the affected order will also be refunded.

Customers are not required to resolve verified lost-shipment claims on their own with the carrier.

Incorrect Items or Fulfillment Errors

If Tsabusa Cards ships an incorrect item or makes another fulfillment error, please contact us at AP@Tsabusa.cards.

Tsabusa Cards will provide return instructions and, when a return is required because of our error, a prepaid return shipping label.

Customers may receive, depending on the circumstances and product availability:

• The correct replacement product
• An exchange
• A refund

If a refund is issued because of an error by Tsabusa Cards, applicable original shipping charges paid for the affected order will also be refunded.

Exchanges

Approved exchanges are subject to product availability.

When an exchange is provided instead of a refund, the original shipping charge is not separately refunded, since the original purchase is being fulfilled through the replacement or exchange.

If the exchange is required because Tsabusa Cards shipped an incorrect item or because the product was verified as damaged during transit, Tsabusa Cards will cover the required return and replacement shipping costs.

Refunds

Once an eligible return is received and inspected, or once a lost or damaged shipment has been verified, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Manufacturer Defects

A manufacturing defect that was not caused by shipping or fulfillment may be covered by the applicable manufacturer's replacement or warranty program.

Please contact us at AP@Tsabusa.cards if you are unsure whether an issue is a shipping-related problem or a manufacturer defect. We can help identify the appropriate next step.

Manufacturer-specific policies may vary by brand and product.

How to Request Assistance

Before sending any item back, please contact:

Tsabusa Cards LLC
Email: AP@Tsabusa.cards
Phone: 305-677-8663
Website: www.tsabusa.cards

Business Mailing Address:
2121 Biscayne Blvd, #1683
Miami, FL 33137
United States

Please include your order number and a description of the issue when contacting us.

Policy Updates

Tsabusa Cards may update this policy from time to time. Any changes will be posted on this page and will apply as permitted to future transactions.

Last updated: August 26, 2026