Shipping policy

Shipping Policy

At Tsabusa Cards LLC ("Tsabusa Cards"), we work to process, package, and ship orders securely and as quickly as possible.

This Shipping Policy explains our processing times, shipping charges, tracking, and how we handle delayed, lost, damaged, or incorrectly delivered orders.

Order Processing

Orders are generally processed within 2–3 business days after payment has been successfully received.

Business days do not include weekends or federal holidays.

Processing times may be longer during:

  • Major product releases

  • Holidays

  • Special promotions

  • High-volume sales periods

  • Live-stream events

  • Preorder fulfillment periods

Once an order has shipped, customers will receive tracking information when available.

Free Shipping Over $50

Tsabusa Cards offers free standard shipping on qualifying orders over $50.

The qualifying merchandise subtotal shown at checkout must exceed $50 for the free shipping option to apply.

If an order does not meet the free-shipping threshold, available shipping rates will be displayed during checkout before payment is completed.

Any applicable taxes do not count toward the free-shipping threshold.

Shipping Rates

For orders that do not qualify for free shipping, shipping charges are calculated and displayed at checkout.

The available shipping options and rates may vary depending on:

  • Order size

  • Order weight

  • Delivery destination

  • Available carrier services

Customers can review the applicable shipping charge before completing their purchase.

Shipping Destinations

Orders are shipped to the delivery address entered by the customer during checkout.

Customers are responsible for confirming that their shipping address is complete and accurate before placing an order.

If you notice an address error after placing an order, contact us immediately at AP@Tsabusa.cards. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Tracking

When tracking information is available, it will be provided after the order has shipped.

Please allow time for the carrier's tracking system to update after receiving a shipping confirmation.

A tracking number being created does not necessarily mean that the carrier has already scanned or physically received the package.

Shipping Delays

Carrier delays can occasionally occur after an order has been shipped.

If tracking has not updated for an unusual period of time or you believe there may be a problem with your shipment, contact us at AP@Tsabusa.cards.

Tsabusa Cards will review the available tracking information and assist with determining the appropriate next step.

Lost Shipments

Customers will not be required to resolve a verified lost-shipment claim entirely on their own with the shipping carrier.

If you believe your shipment has been lost, contact AP@Tsabusa.cards with your order number.

Tsabusa Cards will review the tracking information and, when appropriate, work with the shipping carrier to verify the loss.

Once an order is verified as lost, Tsabusa Cards will provide an appropriate resolution, which may include:

  • Replacement of the affected product or order, if available

  • A refund

If a refund is issued for a verified lost shipment, applicable original shipping charges paid for the affected order will also be refunded.

Orders Damaged During Shipping

If your order arrives damaged during transit, please contact AP@Tsabusa.cards as soon as possible.

To help us verify the damage, we may request photographs of:

  • The damaged product

  • The shipping box or packaging

  • The shipping label

  • Any visible carrier damage

Please retain the original shipping packaging while the issue is being reviewed.

Once the damage has been verified, Tsabusa Cards will provide an appropriate resolution based on the circumstances and product availability.

This may include:

  • Replacement

  • Exchange

  • Refund

If a refund is issued for verified shipping damage, applicable original shipping charges paid for the affected order will also be refunded.

If an exchange or replacement is provided instead of a refund, the original shipping charge is not separately refunded.

Tsabusa Cards will cover any required return and replacement shipping costs for verified transit damage.

Incorrect Items or Fulfillment Errors

If you receive an incorrect item or your order contains another fulfillment error made by Tsabusa Cards, contact us at AP@Tsabusa.cards.

When a return is required because of our error, Tsabusa Cards will provide return instructions and a prepaid return shipping label.

Depending on product availability and the circumstances, the resolution may include:

  • Shipment of the correct item

  • Replacement

  • Exchange

  • Refund

Tsabusa Cards will cover shipping costs required to correct verified fulfillment errors.

Delivered but Missing Packages

If carrier tracking shows that an order was delivered but you cannot locate the package, please:

  1. Check the delivery location and surrounding area.

  2. Check with other members of your household or business.

  3. Check with neighbors, building management, mailrooms, or front desks when applicable.

  4. Contact Tsabusa Cards at AP@Tsabusa.cards if the package still cannot be located.

We will review the tracking information and available delivery details and assist with determining the appropriate next step.

A carrier delivery scan does not automatically prevent Tsabusa Cards from reviewing a reported shipping issue.

Preorders

Products identified as preorders will ship after inventory becomes available for fulfillment.

Estimated release or availability dates are subject to change due to manufacturers, distributors, transportation delays, or other circumstances outside the direct control of Tsabusa Cards.

Any estimated release date shown on a product page is an estimate unless specifically stated otherwise.

Manufacturer Defects

Damage caused during shipping should be reported to Tsabusa Cards under the procedures above.

Manufacturing defects that are not related to shipping or fulfillment may be subject to the applicable manufacturer's warranty or replacement program.

If you are unsure whether an issue is shipping-related or a manufacturer defect, contact us and we will help identify the appropriate next step.

Contact Us

For questions regarding shipping, tracking, lost shipments, damaged orders, or delivery issues, contact:

Tsabusa Cards LLC
Email: AP@Tsabusa.cards
Phone: 305-677-8663
Website: www.tsabusa.cards

Business Mailing Address:
2121 Biscayne Blvd, #1683
Miami, FL 33137
United States

Related Policies

Returns, exchanges, and refunds are also subject to our Refund & Return Policy.

Last updated: August 26, 2026