Shipping policy

Tsabusa Cards LLC ("Tsabusa Cards") ships orders using third-party carriers. This policy explains processing, delivery responsibility, and shipping-related claims.

Order Processing

Orders are generally processed within 2–3 business days after payment is received.

Business days exclude weekends and federal holidays. Processing may take longer during product releases, promotions, live events, holidays, high-volume periods, or preorder fulfillment.

Tracking information is provided when available.

Shipping Charges

Tsabusa Cards offers free standard U.S. shipping on qualifying merchandise orders over $50.

The merchandise subtotal must exceed $50 before taxes and other non-qualifying charges.

For orders that do not qualify, available shipping rates are displayed at checkout.

Shipping Address

Orders are shipped to the address provided by the customer at checkout.

Customers are responsible for confirming that their shipping address is complete and accurate before placing an order.

Address changes are not guaranteed after an order enters fulfillment or is transferred to the carrier.

Tsabusa Cards is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

Transfer to Carrier and Risk of Loss

Tsabusa Cards is responsible for accurately fulfilling, packaging, and tendering the order to the selected shipping carrier.

To the maximum extent permitted by applicable law, risk of loss passes to the customer once a properly fulfilled shipment is transferred to the carrier.

After carrier acceptance, delays, routing errors, theft, loss, misdelivery, or other transportation events outside Tsabusa Cards' control are subject to the carrier's investigation and claims process.

This limitation does not apply to a verified fulfillment error caused by Tsabusa Cards or to rights that cannot legally be waived.

Tracking

Carrier tracking is the primary record of shipment and delivery status.

Tracking information may take time to update after shipment. Creation of a tracking number does not necessarily mean the carrier has physically received the package.

Carrier Delays or Lost Shipments

If tracking stops updating or a shipment appears lost before confirmed delivery, contact AP@tsabusa.cards.

Tsabusa Cards may review the tracking record and, when appropriate, assist with or initiate a carrier claim.

Any refund, replacement, credit, or other resolution is subject to carrier findings, product availability, applicable law, and the specific circumstances of the shipment.

Delivered but Missing Packages

When carrier tracking confirms delivery to the shipping address provided at checkout, Tsabusa Cards considers the order delivered.

A confirmed delivery does not automatically qualify for a refund, replacement, credit, or reshipment.

Customers who cannot locate a delivered package should:

  1. Check the delivery location and surrounding area.
  2. Check with household members, neighbors, building management, front desks, mailrooms, or parcel lockers.
  3. Review any carrier delivery photograph or delivery details.
  4. Contact the carrier and request a delivery investigation.

Tsabusa Cards is not responsible for packages lost, stolen, misplaced, or removed after confirmed carrier delivery, except where required by law or where a verified Tsabusa fulfillment error occurred.

We may provide available shipment records to assist with a carrier investigation.

Shipping Damage

Shipping damage should be reported promptly to AP@tsabusa.cards.

We may require photographs of:

  • The product
  • The shipping packaging
  • The shipping label
  • Visible carrier damage

Customers should retain all packaging while the matter is reviewed.

Any resolution is subject to verification, carrier findings, product availability, and applicable law.

Incorrect Items or Fulfillment Errors

If Tsabusa Cards ships the wrong item or makes another verified fulfillment error, contact AP@tsabusa.cards.

Tsabusa Cards will determine the appropriate correction based on the circumstances and product availability.

Where a return is required because of a verified Tsabusa error, return instructions will be provided.

Preorders

Preorder products ship after inventory becomes available.

Release and fulfillment dates are estimates unless specifically stated otherwise and may change due to manufacturers, distributors, transportation delays, or other circumstances outside Tsabusa Cards' control.

Manufacturer Defects

Manufacturing defects unrelated to shipping or fulfillment may be subject to the manufacturer's warranty or replacement process.

Contact

Tsabusa Cards LLC
Email: AP@tsabusa.cards
Phone: 305-677-8663
Website: www.tsabusa.cards

Business Mailing Address:
2121 Biscayne Blvd, #1683
Miami, FL 33137
United States

Returns and refunds are also subject to our separate Refund & Return Policy.

Last updated: October 4, 2026